Tech-bros– Terms & Conditions & Privacy Policy
Terms & Conditions
Business Name: Tech-Bros Location: North Harrow, UK Contact: In-store / phone / email as displayed in-store or on receipts
1. General
1.1 These Terms & Conditions apply to all services and products provided by Tech-Bros (“we”, “us”, “our”). 1.2 By using our services or purchasing products, you agree to be bound by these Terms & Conditions. 1.3 We reserve the right to update or amend these Terms & Conditions at any time without prior notice.
2. Repairs & Services
2.1 All repairs are carried out at the customer’s request and risk. 2.2 While we take reasonable care, Tech-Bros is not responsible for any existing or hidden faults, including but not limited to water damage, internal component failure, or software issues. 2.3 Some repairs may result in loss of data. Customers are responsible for backing up all data before handing over their device. We accept no liability for data loss. 2.4 Repair times provided are estimates only and not guaranteed. 2.5 If additional faults are discovered during repair, we will contact you before proceeding.
3. Warranty on Repairs
3.1 We offer a limited warranty ranging from 90 days to 12 months from the date of repair, depending on the type of work carried out, covering the specific part replaced and workmanship only. 3.2 The warranty does not cover physical damage, liquid damage, misuse, software issues, or any repairs carried out by a third party after our service. 3.3 The warranty is void if the device is opened or tampered with by anyone other than Tech-Bros during the warranty period. 3.4 Proof of purchase or repair receipt must be presented to claim warranty. 3.5 Tech-Bros is not liable for any indirect or consequential losses, including data loss, under this warranty.
4. Parts & Quality
4.1 Replacement parts may be original, refurbished, or high-quality compatible parts unless otherwise stated. 4.2 Cosmetic differences may occur with non-original parts. 4.3 Customers will be informed where possible if non-original parts are used.
5. Payments & Deposits
5.1 Full payment is required upon completion of repair unless otherwise agreed. 5.2 Deposits may be required for certain repairs or special-order parts. 5.3 Deposits are non-refundable once parts have been ordered.
6. Uncollected Devices
6.1 Devices not collected within 30 days of repair completion may be subject to storage fees. 6.2 Devices left uncollected for over 60 days may be recycled or disposed of to recover costs, in line with UK law.
7. Refunds
7.1 Diagnostic fees are non-refundable. 7.2 Refunds are not provided for repairs successfully completed as agreed with the customer. 7.3 Deposits paid for parts ordered are non-refundable once the order has been placed. 7.4 If we are unable to complete a repair, all payments made for the repair (excluding diagnostic fees and non-refundable deposits) will be refunded.
8. Liability
8.1 Our liability is limited to the cost of the repair carried out. 8.2 We are not liable for indirect or consequential losses, including loss of data or business.
9. Customer Property
9.1 Accessories left with devices are the responsibility of the customer. 9.2 We are not responsible for items not recorded at drop-off.
10. Governing Law
10.1 These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Privacy Policy
1. Introduction
Tech-Bros is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We may collect the following information:
Name
Phone number
Email address
Device information (make, model, IMEI where required)
Repair history and service details
3. How We Use Your Information
Your information is used to:
Process repairs and services
Contact you regarding your device or repair
Provide receipts, invoices, and warranty support
Comply with legal and regulatory requirements
4. Data Storage & Security
4.1 Personal data is stored securely and accessed only by authorised staff. 4.2 We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
5. Data Sharing
5.1 We do not sell or rent your personal data to third parties. 5.2 Data may be shared only where required by law or with service providers strictly necessary to complete repairs.
6. Data Retention
6.1 We retain customer data only for as long as necessary for business, legal, or warranty purposes.
7. Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data (where legally permitted)
Object to or restrict processing
Requests can be made in-store or via our contact details.
8. Cookies & Website (If Applicable)
If we operate a website, cookies may be used for basic functionality and analytics. Full cookie details will be provided on the website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available in-store or upon request.
10. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact Tech-Bros directly.